(480) 265-9181 info@novilex.com

Reputation Management

In the past month have you searched for a business online?  Did the reviews left by customers determine if you would visit the business?  Over 94% potential customers are using the Internet to find local businesses.  The reviews left by customers effect the potential customers as well as the search results placement for your business.  These are the averages for a customer taking action after finding a business online.

61% of Mobile Searchers Call A Business

59% Visit the Actual Location

90% of these people take action within 24 hours

The process is simple and only requires names and email addresses for your customers with these simple steps

  1. With our services and email will be sent to each client asking them for their feedback.Help Us Improve
  2. If the review meets a certain predetermined  criteria it will be posted on the social media sites to increase the company’s positive reviews.
  3.  If the review is negative it sends another email to the customer asking for an explanation on what happened and review is not posted.Feedback
  4. When the client or customer sends a response for the negative review it will only go back to the business allowing the business to correct any of the issues raised by the  customer.

70% of customers will return to a business if their concerns have been addressed.  Business owner’s even have the option of having the negative reviews sent to their phone to address those concerns as soon as possible.  The reviews come from your actual customers to increase your potential customers.

Contact the consultants at Novilex Consulting Group with any questions or to get started today. Phone (480) 265-9181 email info@novilex.com